Online reviews are becoming increasingly important as locals seek to explore new places, products and services in town. For visitors and tourists, reviews can offer even more relevant guidance to enjoying the best places in the area. For businesses, reviews can be the difference between thriving or failing. After all, 72% of consumers trust online reviews as much as personal recommendations from people they know. Therefore, managing reviews should be a top priority for business owners and managers; and with this comes many concerns. Some people worry about not getting...